Eurovision Song Contest Belgrade 2008

Looking for a quick answer to a download question? To make it easy to understand how our music and video downloads work, we have answers to the most frequently asked questions here

4. What if I am using Mac or Linux?
Mac and Linux does not support the DRM protection on WMA or WMV files, and consequently the two systems cannot play the files. DRM is a requirement from the record labels

5. What does DRM mean and what can I do with videos I download?
DRM stands for Digital Rights Management. You can store and listen to your music on your PC (if you have a sound card and speakers) and you can sync with portable music players (if you have a compatible player)
However you need to do all of this via Windows Media Player 9 or 10, and the number of times you can download, sync or burn tracks is set by the record label who own the rights to the music. You also need to be connected to the Internet the very first time you listen to each track so that Windows Media Player can acquire the licence for each track.
You can listen to the music as many times as you want.

6. What rights do I have to the videos I download?

Descriptions	Comments
Allow Backup	Allows to Back the License on a single machine	Yes
Disable on Clock Rollback	Should the license be disabled if the consumer's clock is rolled back?	Yes
NON SDMI Copy	Allow transfer to a NON SDMI Device	No
Transfer Count	Count transfer to devices	3
The minimum security level for the Media Player.	Required security for the media player	1000
The minimum security level for Portable Devices.	Required security for the portable device	1000

7. Is my portable music player compatible?
Every mp3 compatible player can playback the audio files. In order to playback the videoes your player MUST support WMV AND DRM. Try www.playsforsure.com or refer to your player user guide or the manufacturer's web site.

8. How long does it take to download a track?
Each track is roughly about 5 Mbytes. To download a track over a 1M broadband connection will take about 1-2 minutes. On a 56k dial-up connection it will take roughly 20 minutes.

9. How long does it take to download a music video?
Each video is roughly about 15 Mbytes. To download a track over a 1M broadband connection will take about 3-6 minutes. On a 56k dial-up connection it will take roughly 60 minutes.

10. Where will tracks be saved to on my PC?
Like saving any other file, you're prompted to specify where you want to save the files. In Windows XP, we suggest your 'My Music' folder, which is in 'My Documents'. If you're not running Windows XP or don't have a 'My Music' folder, you can create a new folder.
If you have downloaded files and you can't find them, you can go into Windows Media Player and hit then click 'search'. When searching for music on your PC, all audio files will have a .MP3 file extension and all video files will have a .WMV extension.

11. Should I keep my download receipt emails?
Yes. You'll need your 'Email adress' to REDOWNLOAD tracks and 'Order number', 'Transaction number' and date for future reference.

12. What happens if I lose my internet connection part way through downloading, or my PC crashes, or I change my PC or hard drive?
You can re-download tracks that you have previously bought up to a pre-defined number of times (set by the record label). Click on the REDOWNLOAD link. You'll need your transaction details from your receipt email. If you are a registered user and you are logged on, you will see a list of all of the tracks that you have purchased while registered, and will have the option to re-download them.

13. If I still have a problem what should I do?
If you've checked through these FAQs, then please send an email to support@eurovisiondownloadshop.tv state your 'Order number' & 'Transaction number' from your receipt email and explain the problem that you are having.

We are open between CET 09.00 and 17.00 and we will do our very best to answer all questions within 24 hours on business days. To help us provide you with the best service, we ask you to inform us of the following in your email:
Your computers operation system (e.g. Windows XP, Windows 98)
Your computers internet browser (e.g. Microsoft Internet Explorer 5.5, Netscape 6.0, Firefox 1.5)
Your media player (e.g. Windows Media Player, WinAMP)
Your type of internet connection (e.g. Modem, ISDN, ADSL)

Please direct all your requests to CMC Entertainment A/S and Basepoint Media at the above-mentioned address and note the EBU's responsibility shall in no case be engaged in case of disagreement or litigation with respect to the purchase of the present download compilation album and/or download products.

The downloadshop is presented by CMC Entertainment A/S and Basepoint Media